Fiber Cut 9/11/2019

Final Update: District fiber has been rerouted and all services have been restored. If you have any additional connection issues please contact the Helpdesk. 
 
 
 
Update:Internet and phone services have been restored at all schools except for Hoover, Lemme, and Lucas. 
 
The following update was provided to families of the remaining affected schools.
 

“We wanted to make you aware that construction crews working on a private development in Iowa City cut and damaged over 1,000 feet of Iowa City Community School District and city-owned fiber optic cable, which caused an internet outage at the end of the school day Wednesday, September 11. The outage impacted City and Tate High Schools, South East Junior High, and Alexander, Hills, Hoover, Lemme, Lucas, Twain, and Wood Elementary Schools. As of Wednesday early evening, services have been restored to City, Tate, South East, Alexander, Hills, Twain, and Wood by using a secondary fiber optic path.   

Unfortunately, there is no redundant fiber path available for Hoover, Lemme, and Lucas Elementary Schools. Crews will be working through the night to establish a temporary fiber route for these buildings, with a best-case completion timeline of Thursday morning. In the meantime, internet and phone services at Hoover, Lemme, and Lucas will be unavailable. Parents who need to get in touch with the school by phone can still call the school’s regular number, and those calls will be routed through district office staff. The district is working to establish cellular phone and data services in the affected buildings to provide for communications needs.  

We appreciate your patience as we work through this issue.”

 
Orginal Notice: A fiber connection providing internet services for the school district and the City of Iowa City have been cut somewhere between the ESC and SEJH. Repair crews have been dispatched and are currently working on locating the cut. The following schools are affected and will do not have the internet.
 
  • Lucas
  • Lemme
  • Hoover
  • City
  • Sejh
  • City Annex
  • Hills
  • Twain
  • Alexander
  • Wood
  • TSC
 

PowerSchool and Google Issues

We are currently experiencing problems with access to PowerSchool, as well as issues with Google authentication.  These issues appear to be unrelated, and are both originating outside of our network.  

We have a support request in with Grant Wood AEA to restore our access to PowerSchool, and are monitoring the situation developing globally with Google authentication services.  

Happy Fox is working again

UPDATE: Happy Fox is working again

 

Happy Fox is temporarily down. For now, instead of submitting a ticket, email the Help Desk at ​helpdesk@iowacityschools.org if you’re having technology-related problems.

No wifi districtwide tomorrow (Friday, July 12)

Due to a wireless management software upgrade, there will be no wifi districtwide tomorrow (Friday, July 12). This will start at 8 AM and last the entire day. Please note that screenbeams and other devices that require wireless internet will not work. Wired internet connection will continue to work. If you have any questions or concerns, please contact the help desk.

Email outage

UPDATE: Email services are working normally. If you’re experiencing issues this morning, please contact the help desk.

We are currently experiencing district-wide problems with email. Google is working on resolving this issue nationwide. We will post an update when we’ve received word that the issue has been resolved.

Addressing Budget Realities

Along with many other school districts in Iowa, the Iowa City Community School District is working through a challenging budget situation for the coming fiscal year. After years of identifying opportunities for increased fiscal efficiency, there are few ways to further reduce costs without impacting service delivery and – ultimately – the classroom environment available to our children.

While I won’t address the District’s comprehensive efforts to address these challenges in this post, I do want to highlight some of the efforts we’ve made in the Office of Technology & Innovation. The past several years have been marked by significant technology-focused initiatives, including those focused on device availability and infrastructure, as well as initiatives such as our IDS Innovation team’s focus on instructional technology integration.

Continue reading Addressing Budget Realities

Faculty and Staff Computer Purchases

We have once again partnered with the University of Iowa to offer discounts for faculty and staff members who wish to purchase Apple computers and other Apple devices.

Receive up to $575 off of the regular retail price on select MacBook®, MacBook Pro®, MacBook Air®, iPad Pro®, iMac® models during our Apple Faculty and Staff Apple Appreciation Event April 25-26! Preorder online now through April 8th to be sure we have the model you want in stock.   

It’s really easy: 

1) Review the product list to find out which item best meets your needs, https://www.hawkshop.com/facultyandstaff 

2) Simply fill out the information below to select your model and we will reserve your item. 

3) Then stop into the Iowa Hawk Shop on the Ground Floor of the IMU April 25-26*.  

In addition to receiving the discount on your Apple device, we will also be giving away Apple swag to those who pick up their items in the store and as always the Hawk Shop is tax-free!    

*To receive the extended discount, payment for your item must be made on April 25-26, purchases made before or after the date will not qualify for savings.     

For any questions, please contact Ruby Bollinger at ruby-bollinger@uiowa.edu, or call  319-353-5212. 

Reservation form: https://uiowa.qualtrics.com/jfe/form/SV_cCRL5fTLZsoyV0N

Gmail Sending Limits

As we enter student registration and summer programming signup season, we’ve received inquiries from a number of District staff members regarding Gmail sending limits. While most users of the District’s email system would never run into these limits, it’s important that staff members who are regularly communicating with large numbers of individuals be aware of the following limits:

Continue reading Gmail Sending Limits

Canvas Grade Synchronization Issue (and fix)

There seems to be no end to the crazy weather we’ve had thus far this year! Now, not only has the weather complicated school day schedules and our academic calendar, but it’s also having an impact on technology.

ICCSD extended its second trimester to provide more contact time for Tri 2 courses that have already lost so much. In doing so, the District updated its term definitions in PowerSchool, extending the Tri 2 end date by a few days. In doing so, we accidentally broke Canvas grade synchronization. The bug is not one that Canvas was aware of, as it’s not often that institutions adjust term start/end dates in the middle of the year.

The good thing is that we have a solution. Teachers who utilize grade synchronization between Canvas and PowerSchool will need to reimport grading categories within each course. Instructions for doing so can be found in step 4 here, and after doing so, grade sync should work properly.

New Windows Updates

A new major update for Windows 10 (version 1809) is available in the district and will start attempting to install on your machine in the next week or two. It includes many new security features and some improvements to the wireless projection devices already installed in many of our district classrooms.

One thing to be aware of is that if your machine prompts you to restart, it may take longer than normal to complete the process and get back up and running. The tech department would highly recommend doing these restarts before and after school to avoid missed instruction time. While these updates can sometimes be annoying, it is important that we do them to stay up-to-date on current security and quality of life features.