Resolving Authentication issues in Zoom

Many teachers at ICCSD have enabled the “Authentication Required”setting for added security in their Zoom meetings. This is a great option for security. However, it does create some extra steps on the student end. The Helpdesk has been receiving many calls and tickets from students who are not able to access Zoom meetings because of  authentication error messages. In this article, we’ll go through the steps to make sure that students are able to access their Zoom classes when that authentication setting is enabled.


If a teacher chooses to enable the “authentication required” setting, it will be helpful to inform the students in advance. That way, they are aware that they will have to log in before trying to join the Zoom meeting, otherwise they will not be admitted.


“Authenticated” is a fancy way of saying that you have a Zoom account and are logged into it. If authentication is  required, you will not be able to join that Zoom meeting as a guest. If you run into an authentication error, please let your teacher know that you are having issues.

How to Check If You Have A Zoom Account

, Resolving Authentication issues in Zoom, ICCSD Technology & Innovation Blog

This will prompt you to sign in through Google.  Enter your school email, click “next.” Then, enter your password password and click “next.”

, Resolving Authentication issues in Zoom, ICCSD Technology & Innovation Blog

  • If you have an account, you will be logged in to Zoom’s website at this point.
  • If you do not have an account, you will go to a page with the option to confirm your email. Please click the blue buttons that says “Confirm your email address”.

, Resolving Authentication issues in Zoom, ICCSD Technology & Innovation Blog

  • Once you have clicked that, go to you Gmail inbox. You should get an email from Zoom . Open it and click the blue “Activate account ” button

, Resolving Authentication issues in Zoom, ICCSD Technology & Innovation Blog

  • Please choose “Sign in with Google”, Resolving Authentication issues in Zoom, ICCSD Technology & Innovation Blog

Once you have done these steps, you will be logged in on your browser. At this point, you should be able to click  or enter a URL link for a meeting and join.

If you are joining a meeting on the app, please see instructions below to make sure you are logged in (aka authenticated) on the app.

IMPORTANT NOTE: If a Helpdesk member sends you an invite to join ICCSD’s Zoom account, it will say that you are joining Kristi Harper’s account. Kristi is the owner of our Zoom account, which is why her name shows up here. Please accept the invite. You account will still be under your name and email.

How to Sign in With the Zoom Chromebook App

If you haven’t done the above steps before, you may not be able to log in. Please make sure your Zoom account is set up before you try to log in on the app.

  • Open the Zoom app.
  • On the Sign In tab, click “Sign in with Google”
    • You have to use  “Sign in with Google.” DO NOT try to use your ICCSD login and password in left-hand login section; this will not work. You have to log in through Google, Resolving Authentication issues in Zoom, ICCSD Technology & Innovation Blog
  • At the Google login page, enter your ICCSD email and password
If you are still not able to join class:
  • Close the app and try again
  • Close your browser and applications and try again
  • Clear your cache and cookies
  • Make sure you are not logged into a personal account, or another person’s Google account anywhere on your device

fixing chromebook microphone issues

We’ve found that many Chromebook microphone issues can be solved by adjusting the microphone volume. On most Chromebooks (may not work on older Chromebooks), that can be done by: 

  • At the bottom right, select the time.
  • Next to the volume slider, select Audio settings .
  • Under “Input,” drag the microphone slider left or right (I recommend setting the volume somewhere in the middle)

    Chromebook volume settings


    Another possible audio problem is feedback (a screeching sound). This can often be solved by turning the speaker volume down and/or having the student mute themselves when not speaking.

Iccsd Power Outage Update (9/8/2020)

Power has been restored to the District’s Educational Services Center, but a separate power outage is now impacting schools across the northern portion of the District.  Power and/or internet services are currently down in the following schools: 

  • Liberty HS
  • North Central Junior High
  • Wickham Elementary
  • Grant Elementary
  • Garner Elementary
  • Penn Elementary
  • Van Allen Elementary

Linn County REC has been contacted, but we do not have an ETA for service restoration.  

Further, the District has been notified that many residences on the east side of Iowa City are without power.  This outage has not yet impacted any District facilities, so we will not receive communication from MidAmerican Energy regarding this issue. 

ICCSD Power Outage

Happy first day of school, everybody!  Unfortunately, the District has experienced a power outage impacting the Educational Services Center, which serves as the District’s administration building and home to the technology help desk. 

We have a generator that will ensure that our servers and network services stay up, so there should be no substantial impact to services like Canvas, Seesaw, G Suite, etc.  Our Help Desk has been interrupted, however, and we are currently redeploying staff to facilities that do have power.  We will continue to work through requests as quickly as possible, but be aware that phone and chat support, in particular, will be disrupted. 

MidAmerican Energy reports that they expect to resolve the outage by approximately noon today (9/8/2020). 

Canvas Video Conferencing

In addition to Zoom and Google Meet, ICCSD teachers also have access to the video conferencing tool built into our Canvas LMS. Please check out the video below for a quick walkthrough that shows how to set up and use the Canvas Conference feature.