Maximizing Internet/Network Performance

While we’ve taken many steps to expand our network access and performance over the past few months, the reality is that all networks face hard limits in terms of the amount of data that can be moved at once.  

In order to ensure that teachers and students are able to maximize internet and network performance, here are a few useful tips: Continue reading Maximizing Internet/Network Performance

Setting Up the Canvas Parent Portal App

The Canvas Parent Portal App (available on iOS and Android) allows parents to follow their child(ren)’s Canvas courses.  In order to get started, check out the video and/or written instructions below. 

Continue reading Setting Up the Canvas Parent Portal App

Network Outage Late Afternoon (Hills, Weber, Transitions)

Due to an emergency router replacement, the wired and wireless networks at Hills, Transitions, and Weber will experience outages today beginning at 5:00 PM.  This will impact ability to use the internet, access network resources, connect to the ICCSD wireless network, and use phones from those buildings. 

We expect that the outage will last for approximately one hour.  We appreciate your patience as we undertake this work. 

Google Services Restored

Google is reporting all services are functioning normally after the brief outage this morning. If you are still having problems with any of the Google services, please submit a KACE ticket or contact the Help Desk.

Nationwide Google Outage

Google is experiencing a nationwide outage that is affecting Gmail, Google Calendar, Google Drive, Google Docs, and Google Sheets. You may notice that Google services are not loading normally or are running very slowly. Google is aware of the problem and working on a resolution. For more information, you can check out the G Suite Status Dashboard, available here. We will also post updates as they are available.

Make Sure to VOTE in School Elections Today!!!

Make sure to get out and VOTE today (Tuesday, September 12th) for school elections in the Iowa City Community School District!  Today, there are a number of school board seats on the ballot, along with the district’s G.O. Bond for school infrastructure projects.  Polls are open from 7 AM until 8 PM. 

You can use this map-based polling place lookup to look up your school polling place based upon your address: https://gis.johnson-county.com/schoolpollingplaces/ 

Note: school polling places may differ from your general election polling place!

Google Drive Service Restored

Google Drive service has been restored. You should now be able to access your Google Drive normally. If you continue to have problems accessing Drive, please submit a KACE ticket or contact the Help Desk.

Nationwide Google Drive Outage

Google Drive is experiencing a nationwide outage this morning, September 7th. You may notice your Google Drive is not loading normally or is loading very slowly. Google is aware of the problem and is working on restoring service. For more information, you can check out the G Suite Status Dashboard, available here. We will also post updates as they are available.

Progress is Messy!

As Labor Day passes, we’re beginning the third week of the school year in Iowa City and really starting to roll towards 2018.  While this time of year is always ridiculously busy for the Technology & Innovation office – it’s not uncommon in our district and others to see support requests come in at five to six times the normal rate during the first month or so of the school year – this year has been our craziest yet.   Continue reading Progress is Messy!

Brief Network Outage at Hills, Weber, and Transitions

In order to complete necessary maintenance related to a problem impacting Hills Elementary, network service – including internet, internal network services, and phone service – will be briefly disrupted today at 5:00 PM.   This issue will impact Hills Elementary, Weber Elementary, and Transitions.

We expect that this outage will last between 5 and 10 minutes.