ITEC Session Resources: Right-Sizing Technology Staffing (October, 2017)

Check out the resources below for my ITEC session on right-sizing technology staffing, presented jointly with Superintendent Greg Dufoe of the ADM Community School District.  

Presentation Slides

http://bit.ly/2xKmJ8h

End-User Support Staffing Formula for Iowa Schools

http://bit.ly/2yuPSYU

 

Temporary Internet Outage

There will be a short internet outage tomorrow morning, October 12th, at 6:00 AM for maintenance. The outage should last around ten minutes.

Password Resets and Policy Development

We experienced a number of issues yesterday morning with students being unexpectedly forced to change their passwords; we avoid this type of unanticipated password change requirement due to its clear, negative impacts on instruction.  We believe that we have resolved this problem as of 10 AM yesterday morning, and have begun reviewing our policies to ensure that this does not occur again.  

On a related note, we’ll be beginning work next week to update our password policy to ensure that we’re safeguarding our students and staff while making sure that accounts are accessible and easy to use.  This work will be driven by newly released standards from the federal government’s National Institute of Standards and Technology (NIST); you can read the full Digital Identity Guidelines here.  For a nutshell version of some of the changes between the newly-released guidelines and previous recommendations, check out this article.  

I’ll be posting more information as we move ahead with the process of updating our policy.