All posts by Jeremy Davis

fixing chromebook microphone issues

We’ve found that many Chromebook microphone issues can be solved by adjusting the microphone volume. On most Chromebooks (may not work on older Chromebooks), that can be done by: 

  • At the bottom right, select the time.
  • Next to the volume slider, select Audio settings .
  • Under “Input,” drag the microphone slider left or right (I recommend setting the volume somewhere in the middle)

    Chromebook volume settings

     

    Another possible audio problem is feedback (a screeching sound). This can often be solved by turning the speaker volume down and/or having the student mute themselves when not speaking.

How to detect fake (“spoofed”) emails

Many people have recently reported receiving fraudulent messages that appear to be coming from John Bacon or other administrators, so I’m repeating an earlier warning that we sent out. Short version: if you receive an email from a colleague asking for any kind of personal information (or asking if you’re free, or asking for your phone number – those are common messages used by scammers), please check to make sure that their email address ends in @iowacityschools.org.

Email spoofing is a type of forgery that makes the email look like it’s from a boss or colleague in need. They will often send a short, vague and sometimes desperate email in attempt to get you to reply to the message. Recently, school districts (including ours) have been hit hard with these attempts.

You can generally tell that these are fake emails by looking at the email address the message is being sent from.  For example, the account doe.john@iowacityschools.org would be someone from the district and should be safe to reply to. However, an email from johndoe12@gmail.com, principaljohndoe@yahoo.com, or even doe.john.iowacityschools.org@gmail.com are fake and potentially malicious. These are only examples and this is not an exhaustive list.

Here are few email best practices put together by the Help Desk.

Do not send confidential or sensitive information via email.
Do not send money or gift cards via email.
Always verify the sender’s address.
Keep an eye out for a yellow or red warning across the top of an email.

As always, if you have questions or suspect a spoofed email, contact the Help Desk.

Having printing issues? Try restarting your computer.

We’ve received multiple reports of printing issues that seem to be related to the internet outage that we had yesterday. Each time, the printing issues were resolved by restarting the computer. If that doesn’t fix your printing issue, please contact the Help Desk.

Internet outage resolved

The issues with the Secure wireless network have been resolved. If you continue to have problems, please first try restarting your computer and then contact the Help Desk if that doesn’t work (x4357, helpdesk@iowacityschools.org, or submit a Happy Fox ticket).

Internet outage

We are currently experiencing district-wide internet issues. Technology staff are aware of the problem, and are working on a resolution.