All posts by Josh Reynolds

Jan 17th Help Desk Hours

January 17th, 2020 the Help Desk will be closing at 1:00 PM but will remain reachable by chat and email until 3:00 PM.

Help Desk Live Chat

Starting at 11:00 AM today, the Help Desk can be reached by phone at x4357, by email at helpdesk@iowacityschools.org, or by live chat.

In order to start a live chat access the ticketing system or the Tech and Innovation Blog and in the bottom right corner click on “Chat with Us”.

Once you fill our the contact infromation and hit “start a live chat” you will enter the Help Desk queue and we will be with you as quickly as possible.

EMAIL SPOOFING ON THE RISE

Good Afternoon,

I’m sure by now you are all familiar with and have experienced email phishing, but today I’m reaching out to discuss another very popular tactic called email spoofing.

Email spoofing is a type of forgery that makes the email look like it’s from a boss or colleague in need. They will often send a short, vague and sometimes desperate email in attempt to get you to reply to the message. Recently, school districts (including ours) have been hit hard with these attempts. Just in the last week we’ve seen five building administrator’s accounts spoofed.

You can generally tell that these are fake emails by looking at the email address the message is being sent from.  For example, the account doe.john@iowacityschools.org would be someone from the district and should be safe to reply to. However, an email from johndoe12@gmail.comprincipaljohndoe@yahoo.com, or even doe.john.iowacityschools.org@gmail.com are fake and potentially malicious. These are only examples and this is not an exhaustive list.

Here are few email best practices put together by the Help Desk.

  • Do not send confidential or sensitive information via email.
  • Do not send money or gift cards via email.
  • Always verify the sender’s address.
  • Keep an eye out for a yellow or red warning across the top of an email.


As always, if you have questions or suspect a spoofed email, contact the Help Desk.


Thanks,

Josh Reynolds
Client Services Manager

Fiber Cut 9/11/2019

Final Update: District fiber has been rerouted and all services have been restored. If you have any additional connection issues please contact the Helpdesk.
Update:Internet and phone services have been restored at all schools except for Hoover, Lemme, and Lucas.
The following update was provided to families of the remaining affected schools.

“We wanted to make you aware that construction crews working on a private development in Iowa City cut and damaged over 1,000 feet of Iowa City Community School District and city-owned fiber optic cable, which caused an internet outage at the end of the school day Wednesday, September 11. The outage impacted City and Tate High Schools, South East Junior High, and Alexander, Hills, Hoover, Lemme, Lucas, Twain, and Wood Elementary Schools. As of Wednesday early evening, services have been restored to City, Tate, South East, Alexander, Hills, Twain, and Wood by using a secondary fiber optic path.   

Unfortunately, there is no redundant fiber path available for Hoover, Lemme, and Lucas Elementary Schools. Crews will be working through the night to establish a temporary fiber route for these buildings, with a best-case completion timeline of Thursday morning. In the meantime, internet and phone services at Hoover, Lemme, and Lucas will be unavailable. Parents who need to get in touch with the school by phone can still call the school’s regular number, and those calls will be routed through district office staff. The district is working to establish cellular phone and data services in the affected buildings to provide for communications needs.  

We appreciate your patience as we work through this issue.”

Orginal Notice: A fiber connection providing internet services for the school district and the City of Iowa City have been cut somewhere between the ESC and SEJH. Repair crews have been dispatched and are currently working on locating the cut. The following schools are affected and will do not have the internet.
  • Lucas
  • Lemme
  • Hoover
  • City
  • Sejh
  • City Annex
  • Hills
  • Twain
  • Alexander
  • Wood
  • TSC