Category Archives: Alerts

Network Outage on Saturday (1/13/17)

I hope that this is the last network outage announcement that we’ll have for a while, but need to notify users of the ICCSD network that we will have an outage affecting all schools in the northwest quadrant of the district beginning Saturday morning at 7 AM and lasting for five to seven hours.  

Affected schools include:

  • Liberty High School
  • Northwest Junior High
  • North Central Junior High
  • Borlaug Elementary
  • Coralville Central Elementary
  • Garner Elementary
  • Kirkwood Elementary
  • Penn Elementary
  • Van Allen Elementary
  • Wickham Elementary

This outage is due to a major fiber rerouting project that must be completed due to a property transaction by the City of Iowa City.  In addition to the aforementioned schools, this outage will also affect portions of the networks of the City of Iowa City, Johnson County, the Iowa Department of Transportation, and The University of Iowa, to name a few entities.  

While we were able to take steps during an earlier phase of this project to avoid outages for district facilities, that will be impossible during this phase of work.  It is our hope that, upon completion, we will have no further network outages in the foreseeable future.  

Internet Outage Update

Earlier today (12/20/2017), ICCSD experienced a district-wide internet outage that was caused by a fiber cut that affected Iowa Communications Network sites throughout eastern Iowa.

As of 9:30pm, the ICN has repaired the fiber and service has been restored. We expect that there will be no further outages associated with this incident.

We appreciate your patience as we worked through the ICN to resolve this problem.

Winter Break Network Maintenance

In advance of winter break, I wanted to share a handful of dates when we’ll have network maintenance that will affect network, wireless, and/or internet availability within the district during the break.  

January 2nd, 2018

  • Switch maintenance at Liberty High and Northwest Junior High will cause network disruptions in those buildings between 6 AM and 8 AM.  Network and internet services may be unavailable during this time period.
  • Further work will be done throughout the day in the following buildings, but we do not expect the work to result in network outages or downtime: Alexander ES, West HS, Liberty HS, Educational Services Center, South East JH, and North Central JH.

Continue reading Winter Break Network Maintenance

KACE Outage Update

As everyone is aware, we have been experiencing some issue with the KACE (KBOX) system both in the administrator portals and the Help Desk configuration. Due to a certificate error, some people have been receiving a message that KACE is unavailable due to too many redirects within the portal. This should now be resolved. Continue reading KACE Outage Update

Canvas Grade Editing for Tri 1 Courses

As I noted in a previous post, teachers can still access grades/rosters and assignment submissions for Tri 1 courses.  That said, we are working with Canvas support right now on an issue that is preventing teachers from editing Tri 1 course grades in Canvas.  

We hope to have this resolved soon.  In the meantime, I’ll note that grades can still be entered and edited within PowerSchool.  

I’ll post an update as soon as I have one.  

Canvas – Trimester Change

As we learn during our first year Canvas implementation, I have some notes to share regarding teachers’ and students’ access to last trimester’s Canvas courses and data.  

Accessing Previous Grades – Teachers

If you log in to your T1 Canvas courses this morning, you will find that the “Grades” page appears to be empty.  In order to view and work with T1 grades, you will need to click the gear icon in the top right, and then choose “Show Concluded Enrollments”. 

Continue reading Canvas – Trimester Change

Chromebook Logouts on Lid Closure

Yesterday, I received a couple of emailed inquiries and a petition from students regarding a change in behavior when Chromebook lids were closed.  Previously, the Chromebooks were set to automatically go to sleep when the lid is closed – this helps to prevent inadvertent battery drain and overheating – and then to wake up when the lid is opened.   Continue reading Chromebook Logouts on Lid Closure

Subscribe to Blog Updates via Text

Taking a cue from a number of teachers here in the Iowa City Schools, I’m now offering the ability to subscribe to receive text message updates when new blog entries are posted.  This is separate from the email subscription option that has long been available, and will hopefully be appealing to those of you who prefer to use your phone / texting as a primary means of getting information.  

In order to subscribe, just click this link: https://www.remind.com/join/h8bh9k 

This service is being provided via Remind.com, which many of our teachers, students, and parents are already using for messaging.  You have the option of unsubscribing at any time by replying with @LEAVE to any of the texts. 

I’ll be excited to see whether this service is useful to those of you who follow the blog!

Brief Internet Outage

There will be a brief – less than 5 minutes – internet outage district-wide on Wednesday, October 25th at 5:30 PM.  This outage is related to maintenance being performed by our ISP to resolve a problem we’ve identified.  

Connectivity should be restored for all devices immediately after the maintenance is completed, with no action required on the part of users.  

Network Services Restored

The power outage at the physical plant headquarters has been resolved, and internet/phone services should now be working as normal at the physical plant, West High School, Weber Elementary, Horn Elementary, and TREC.  

Most users shouldn’t have to do anything in order to get back on the network, but if you have problems getting network access on your computer after the outage, I’d recommend that you restart your computer in order to reset your network configuration.  

If you are unable to access network resources or if larger-scale problems return, please contact the Helpdesk at x4357 or helpdesk@iowacityschools.org

Thanks for your patience as we worked through this issue.