We’ve had a number of teachers contact us in recent days because of a message being displayed by SMART Notebook that our software license would soon expire.
The software maintenance license was renewed, and our testing indicates that machines should now be getting the current license information; as soon as this happens, the expiration message should no longer appear. If your SMART Notebook installation is still giving this message, please reboot your computer, ensure that you are connected to the internet after restarting, and then launch SMART Notebook again.
As a point of clarification, this license renewal will not affect the software installed on district computers, and does not require that software be reinstalled or replaced.
Our internet service upgrade – scheduled for last night – has been delayed until next week after we encountered an unexpected problem. We do not have a specific date/time for the next upgrade window, but I’ll post that here as soon as we’ve completed a conference call with the involved parties.
At 5:00 PM, ICCSD network administrators, working with Iowa Communications Network (ICN) and Lightedge Solutions engineers, switched our internet connection from our current 1Gb ICN connection to the new 3Gb ICN connection. A component of this switch also includes moving from our current internally-managed Palo Alto firewall to a Lightedge-managed Fortinet firewall; staying on our existing Palo Alto hardware is not an option, as it cannot handle the 3Gb throughput required for the new connection.
The internet connection worked properly, as did all but one of the mission critical services that we had previously identified as potential points of failure during the internet service upgrade. One service, however – a VPN tunnel to a particular site – was not successfully brought online after implementation of the new firewall. We attempted troubleshooting until the close of our announced upgrade window, but with no success were forced to revert to the previous settings and service.
What should I expect moving forward?
As previously mentioned, we’ll be rescheduling the upgrade window as soon as possible, likely for next week. We’ve already identified the steps necessary to solve the issue with the site that didn’t come up, and now need to coordinate availability on the part of ICN and Lightedge. I’ll post a specific date/time as soon as we have one.
Since the upgrade was not successful, I expect that internet performance issues will continue for the coming (approximately) week. Our network administrators have been tuning quality-of-service settings over the past couple of weeks in order to prioritize critical or interruption-intolerant traffic, and will continue to do so in order to make the most of the 1Gb service we currently have.
As mentioned in my previous post on this topic, we expect all internet performance problems to be immediately resolved following the successful upgrade to 3Gb service. We appreciate your patience as we work through this process.
UPDATE: This upgrade was unsuccessful (details here); we’ll be rescheduling the upgrade for next week.
Tonight is a big night for our internet service in the Iowa City Schools; a long-planned upgrade will take place beginning at 5:00 PM (on September 27th) that will expand our service from 1Gb bandwidth to 3Gb. Here’s what you need to know:
Continue reading Internet Service Upgrade 9/27/17
Due to an emergency router replacement, the wired and wireless networks at Hills, Transitions, and Weber will experience outages today beginning at 5:00 PM. This will impact ability to use the internet, access network resources, connect to the ICCSD wireless network, and use phones from those buildings.
We expect that the outage will last for approximately one hour. We appreciate your patience as we undertake this work.
Google is reporting all services are functioning normally after the brief outage this morning. If you are still having problems with any of the Google services, please submit a KACE ticket or contact the Help Desk.
Google is experiencing a nationwide outage that is affecting Gmail, Google Calendar, Google Drive, Google Docs, and Google Sheets. You may notice that Google services are not loading normally or are running very slowly. Google is aware of the problem and working on a resolution. For more information, you can check out the G Suite Status Dashboard, available here. We will also post updates as they are available.
Google Drive service has been restored. You should now be able to access your Google Drive normally. If you continue to have problems accessing Drive, please submit a KACE ticket or contact the Help Desk.
Google Drive is experiencing a nationwide outage this morning, September 7th. You may notice your Google Drive is not loading normally or is loading very slowly. Google is aware of the problem and is working on restoring service. For more information, you can check out the G Suite Status Dashboard, available here. We will also post updates as they are available.
In order to complete necessary maintenance related to a problem impacting Hills Elementary, network service – including internet, internal network services, and phone service – will be briefly disrupted today at 5:00 PM. This issue will impact Hills Elementary, Weber Elementary, and Transitions.
We expect that this outage will last between 5 and 10 minutes.
As part of a planned system upgrade, the ICCSD internet connection will briefly be offline at 5:00 PM on Monday, August 28th. We expect this outage to last for a short time, but there is the possibility that outages will continue either continuously or sporadically for up to one hour.
We do not expect any downtime after 6:00 PM on August 28th. As always, we appreciate your patience as we work to improve our network infrastructure and performance.