Category Archives: Alerts

ICCSD Internet Services Restored

Internet access within the Iowa City Community School District was interrupted this Sunday morning, August 26th, when Iowa Communications Network (ICN) engineers accidentally cut a district fiber optic connection in Tiffin, IA.  

The cut has been repaired and service restored as of Sunday, August 26th at 2:15 PM.  We will continue to monitor connectivity for issues going forward, but do not anticipate additional service interruptions.  

Canvas Assignment Category Import Issue

We were notified today (see below) that Canvas has identified an issue – based upon ICCSD’s submission of the problem – with imports of assignment categories into Canvas from PowerSchool.  While imports are working for some teachers, they are not working for others.  

Canvas Support has sent us an update to apply which they believe will solve this issue.  If you have had troubles importing assignment categories over the past few days, please try again after the update has been applied.  We’ll update this post as soon as we’ve been able to implement this fix.  

Canvas Error

Trimester Transition in Canvas

A technical limitation in Canvas does not allow two trimesters to be active at one time. As a result, district Canvas enrollment sync for third trimester is paused until Sunday evening, allowing teachers to finish second trimester grades and collect assignments without any technical problems.

This may result in students having incorrect third trimester enrollments in Canvas. PowerSchool is not impacted by this pause and students should use their PowerSchool schedule for class schedule data.  Canvas enrollments should be corrected Sunday night and be ready for class on Monday morning. Canvas is working towards a solution to this inconvenience and hopes to have this problem corrected by fall. Sorry for any confusion this may cause.

Network Outage on Saturday (1/13/17)

I hope that this is the last network outage announcement that we’ll have for a while, but need to notify users of the ICCSD network that we will have an outage affecting all schools in the northwest quadrant of the district beginning Saturday morning at 7 AM and lasting for five to seven hours.  

Affected schools include:

  • Liberty High School
  • Northwest Junior High
  • North Central Junior High
  • Borlaug Elementary
  • Coralville Central Elementary
  • Garner Elementary
  • Kirkwood Elementary
  • Penn Elementary
  • Van Allen Elementary
  • Wickham Elementary

This outage is due to a major fiber rerouting project that must be completed due to a property transaction by the City of Iowa City.  In addition to the aforementioned schools, this outage will also affect portions of the networks of the City of Iowa City, Johnson County, the Iowa Department of Transportation, and The University of Iowa, to name a few entities.  

While we were able to take steps during an earlier phase of this project to avoid outages for district facilities, that will be impossible during this phase of work.  It is our hope that, upon completion, we will have no further network outages in the foreseeable future.  

Internet Outage Update

Earlier today (12/20/2017), ICCSD experienced a district-wide internet outage that was caused by a fiber cut that affected Iowa Communications Network sites throughout eastern Iowa.

As of 9:30pm, the ICN has repaired the fiber and service has been restored. We expect that there will be no further outages associated with this incident.

We appreciate your patience as we worked through the ICN to resolve this problem.