Category Archives: How-To Guides

Canvas Video Conferencing

In addition to opens in a new windowZoom and opens in a new windowGoogle Meet, ICCSD teachers also have access to the video conferencing tool built into our Canvas LMS. Please check out the video below for a quick walkthrough that shows how to set up and use the Canvas Conference feature.

Zoom Video Conferencing Best Practices

As the use of opens in a new windowZoom has exploded in ICCSD and around the country, here are some best practices to implement in order to ensure that your Zoom meetings run effectively and securely.  

Alternatively, if you’re looking for a Zoom alternative, you should check out opens in a new windowCanvas Video Conferencing or opens in a new windowGoogle Meet.  

1. Do not post Zoom links publicly

Share Zoom meeting URLs by email, Canvas site, shared document, or another form of direct or secured communication.  

2. Create meeting-specific URLs, rather than using your personal meeting room

If you use your personal meeting room, you run a greater risk of the URL being exposed than when using a one-time or meeting-specific URL.  

3. Ensure that you (and your students) are using an ICCSD Zoom account

4. Consider using secure options for your meetings

These options include: 

 

Getting Tech Support During the COVID-19 Closure

Iowa City Schools students, families, and staff can reach us to obtain technical support using any of the methods listed below. Also, please check out our opens in a new windowFrequently Asked Questions page to support home use of technology during the COVID-19 school closure.

ICCSD Helpdesk

Hours: 7:30 AM to 4:30 PM, Monday – Friday

helpdesk@iowacityschools.org

Phone: (319) 688-1950

Chat: Use the chat option available in the bottom right corner of this page during business hours.

Spanish language support is available at the ICCSD helpdesk.

After-Hours Help

Hours: 4:30 PM to 10:00 PM, Monday – Friday

opens in a new windowClick here to reserve a time slot

opens in a new windowPearson Education has partnered with the Iowa City Schools at no charge to offer after-hours technology support through their customer service centers in Iowa City and San Antonio, TX.

The District has coordinated with  Pearson to help support District students, families, and staff, though please be aware that certain types of requests will need to be referred back to the District.

Spanish language support is available via the Pearson after-hours support.

Frequently Asked Questions

Please opens in a new windowcheck this document for current answers to the most common questions we’ve received during the COVID-19 closure.  

Securing Your Account with a Passphrase

Password ImageIt is often said that data and networks are far less vulnerable to sophisticated technological attack than they are to human mistakes.  This is borne out time and again with news of large-scale hacks that were made possible not by expansive, high-tech eavesdropping operations, but instead by individuals who were tricked into giving up a password over email, passwords that were written down, or passwords that are so simple as to be cracked in seconds.  

Indeed, the use of difficult-to-remember passwords – and the steps that people take to keep track of them – is one of the key ways that attackers compromise a system.  In order to protect yourself and any organizations – including the Iowa City Community School District – whose systems you have access to, one easy solution is to switch from passwords to passphrases.  Read More »

Gmail Sending Limits

As we enter student registration and summer programming signup season, we’ve received inquiries from a number of District staff members regarding Gmail sending limits. While most users of the District’s email system would never run into these limits, it’s important that staff members who are regularly communicating with large numbers of individuals be aware of the following limits:

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