Tag Archives: Chromebook

fixing chromebook microphone issues

We’ve found that many Chromebook microphone issues can be solved by adjusting the microphone volume. On most Chromebooks (may not work on older Chromebooks), that can be done by: 

  • At the bottom right, select the time.
  • Next to the volume slider, select Audio settings .
  • Under “Input,” drag the microphone slider left or right (I recommend setting the volume somewhere in the middle)

    Chromebook volume settings

     

    Another possible audio problem is feedback (a screeching sound). This can often be solved by turning the speaker volume down and/or having the student mute themselves when not speaking.

ICCSD Tech Support

Iowa City Schools students, families, and staff can reach us to obtain technical support using any of the methods listed below. Also, please check out our Frequently Asked Questions page to support home use of technology during the COVID-19 pandemic.

ICCSD Helpdesk

Hours: 7:30 AM to 4:30 PM, Monday – Friday

helpdesk@iowacityschools.org

Phone: (319) 688-1950

Chat: Use the chat option available in the bottom right corner of this page during business hours.

Spanish language support is available at the ICCSD helpdesk.

After-Hours Help

Hours: 4:30 PM to 10:00 PM, Monday – Friday

Click here to reserve a time slot

Pearson Education has partnered with the Iowa City Schools at no charge to offer after-hours technology support through their customer service centers in Iowa City and San Antonio, TX.

The District has coordinated with  Pearson to help support District students, families, and staff, though please be aware that certain types of requests will need to be referred back to the District.

Spanish language support is available via the Pearson after-hours support.

Frequently Asked Questions

Please check this document for current answers to the most common questions we receive related to offsite learning.  

Updating Chromebook and Chrome Browser Software

One of the benefits of Chromebooks the Chrome browser is that they automatically update their software to the latest version, freeing up IT staff time to work on other issues.  We recently learned, however, that a handful of ICCSD Chromebooks were stuck on Chrome OS Version 61, which was preventing certain Chrome Apps – like Lexia – from loading.

At any time, students and teachers can manually check for software updates on a district-issued Chromebook or in the Chrome browser on a Windows or Mac computer.  This can be an easy first step when an application is not loading or isn’t behaving as expected.  In order to check for a software update, follow the appropriate set of instructions below; the first set shows how to update a Chromebook, and the second shows how to update the Chrome browser.

Continue reading Updating Chromebook and Chrome Browser Software

Welcome Back!

From all of us in the Technology & Innovation Office, welcome (back) to school!  While we haven’t had the seismic technology shifts this summer that we may have had last summer in many buildings, read on to learn about the new and ongoing technology initiatives underway in the district.

Continue reading Welcome Back!

Chromebook Logouts on Lid Closure

Yesterday, I received a couple of emailed inquiries and a petition from students regarding a change in behavior when Chromebook lids were closed.  Previously, the Chromebooks were set to automatically go to sleep when the lid is closed – this helps to prevent inadvertent battery drain and overheating – and then to wake up when the lid is opened.   Continue reading Chromebook Logouts on Lid Closure