Tag Archives: Chromebook

Alerts, Announcements, How-To Guides

Getting Tech Support During the COVID-19 Closure

Iowa City Schools students, families, and staff can reach us to obtain technical support using any of the methods listed below. Also, please check out our opens in a new windowFrequently Asked Questions page to support home use of technology during the COVID-19 school closure.

ICCSD Helpdesk

Hours: 7:30 AM to 4:30 PM, Monday – Friday

helpdesk@iowacityschools.org

Phone: (319) 688-1950

Chat: Use the chat option available in the bottom right corner of this page during business hours.

Spanish language support is available at the ICCSD helpdesk.

After-Hours Help

Hours: 4:30 PM to 10:00 PM, Monday – Friday

opens in a new windowClick here to reserve a time slot

opens in a new windowPearson Education has partnered with the Iowa City Schools at no charge to offer after-hours technology support through their customer service centers in Iowa City and San Antonio, TX.

The District has coordinated with  Pearson to help support District students, families, and staff, though please be aware that certain types of requests will need to be referred back to the District.

Spanish language support is available via the Pearson after-hours support.

Frequently Asked Questions

Please opens in a new windowcheck this document for current answers to the most common questions we’ve received during the COVID-19 closure.  

How-To Guides

Updating Chromebook and Chrome Browser Software

One of the benefits of Chromebooks the Chrome browser is that they automatically update their software to the latest version, freeing up IT staff time to work on other issues.  We recently learned, however, that a handful of ICCSD Chromebooks were stuck on Chrome OS Version 61, which was preventing certain Chrome Apps – like Lexia – from loading.  

At any time, students and teachers can manually check for software updates on a district-issued Chromebook or in the Chrome browser on a Windows or Mac computer.  This can be an easy first step when an application is not loading or isn’t behaving as expected.  In order to check for a software update, follow the appropriate set of instructions below; the first set shows how to update a Chromebook, and the second shows how to update the Chrome browser.   

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Announcements

Welcome Back!

From all of us in the Technology & Innovation Office, welcome (back) to school!  While we haven’t had the seismic technology shifts this summer that we may have had last summer in many buildings, read on to learn about the new and ongoing technology initiatives underway in the district.

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Alerts

Chromebook Logouts on Lid Closure

Yesterday, I received a couple of emailed inquiries and a petition from students regarding a change in behavior when Chromebook lids were closed.  Previously, the Chromebooks were set to automatically go to sleep when the lid is closed – this helps to prevent inadvertent battery drain and overheating – and then to wake up when the lid is opened.   Read More »

Announcements, How-To Guides

ICCSD Launches Virtual Application Service

To support our secondary 1:1 Chromebook initiative, the Iowa City Schools have launched our Citrix virtual application service, which allows students and teachers to run Windows software on a Chromebook.  

For detailed information, check out our Virtual Applications page, and for instructions for accessing the system at opens in a new windowhttps://apps.iowacityschools.org, check out the video below: