Please opens in a new windowcheck this document for current answers to the most common questions we’ve received during the COVID-19 closure.
It is important that students and families are able to gain access to educational, news, and communication resources during this challenging time. To this end, Iowa City CSD’s Technology & Innovation staff are preparing to make Chromebooks available to elementary school students who do not have access to computers within the home. Families of elementary students that do not have access to a laptop computer, desktop computer, or tablet in the home may complete this request form or call (319) 688-1950, after which you will be contacted with instructions for picking up the device. We do ask that requests be made by families who lack computing resources at home, as we wish to ensure that devices are available to all families in need of service.
While secondary students have been assigned a Chromebook from their school as part of the secondary one-to-one Chromebook program, we recognize that some students may have left their school-issued Chromebook at school prior to leaving for Spring Break. If a secondary student’s Chromebook is still at school at this time, please contact the ICCSD Technology Helpdesk at firstname.lastname@example.org, or by calling (319) 688-1950.
We have also worked with telecommunications providers to identify opportunities to provide for internet access to District families with no existing internet service. If your family does not have internet service at home, please fill out this form or call (319) 688-1950 to arrange for district-provided internet access. Once your form has been submitted, we will contact the telecommunications provider and assist in arranging for the establishment of service during the COVID-19 related school closure. Again, we ask that requests only be submitted in cases where home internet is currently unavailable, as we want to ensure that resources are available for all families in need of service. The ICCSD Technology Helpdesk is expected to remain open throughout the school closure, and will be available to support use of district-provided technology beginning Tuesday, March 24. You can contact the Helpdesk by emailing email@example.com, using the chat option available in the bottom right corner of innovation.iowacityschools.org, or by calling (319) 688-1950.
The Iowa City Community School District has experienced multiple, short-lived internet outages this afternoon, and we’ve worked with our internet service provider – the Iowa Communications Network – to identify the cause as a denial-of-service attack targeting our network.
Direct denial-of-service (DDoS) attacks are relatively common, and we have resources in place to mitigate the impact of this type of attack on our network. That said, we are working with the ICN to ensure that those mitigation strategies are fully and properly implemented, given the downtime we’ve experienced today.
We do not expect substantial additional disruption, and will be working with the ICN to avert future problems.
Portions of the district will experience a network outage beginning at approximately 6 PM on Monday, November 19th, and lasting for 5-6 hours. This outage is due to work being done by the City of Iowa City on a fiber route along Dubuque Street that will allow for construction of a new building in the area.
Affected buildings will include schools in North Liberty and Coralville, schools in the western portion of Iowa City, and Longfellow Elementary School. For reference, users of portions of the City of Iowa City, Johnson County, City of Coralville, and University of Iowa networks may be affected by this work as well.
We don’t expect district-wide internet access to be impacted, and expect that the affected locations will come back up with no lingering effects when work is completed on Monday night.
Internet access within the Iowa City Community School District was interrupted this Sunday morning, August 26th, when Iowa Communications Network (ICN) engineers accidentally cut a district fiber optic connection in Tiffin, IA.
The cut has been repaired and service restored as of Sunday, August 26th at 2:15 PM. We will continue to monitor connectivity for issues going forward, but do not anticipate additional service interruptions.
Earlier today (12/20/2017), ICCSD experienced a district-wide internet outage that was caused by a fiber cut that affected Iowa Communications Network sites throughout eastern Iowa.
As of 9:30pm, the ICN has repaired the fiber and service has been restored. We expect that there will be no further outages associated with this incident.
We appreciate your patience as we worked through the ICN to resolve this problem.
In advance of winter break, I wanted to share a handful of dates when we’ll have network maintenance that will affect network, wireless, and/or internet availability within the district during the break.
January 2nd, 2018
- Switch maintenance at Liberty High and Northwest Junior High will cause network disruptions in those buildings between 6 AM and 8 AM. Network and internet services may be unavailable during this time period.
- Further work will be done throughout the day in the following buildings, but we do not expect the work to result in network outages or downtime: Alexander ES, West HS, Liberty HS, Educational Services Center, South East JH, and North Central JH.
Read More »
There will be a brief – less than 5 minutes – internet outage district-wide on Wednesday, October 25th at 5:30 PM. This outage is related to maintenance being performed by our ISP to resolve a problem we’ve identified.
Connectivity should be restored for all devices immediately after the maintenance is completed, with no action required on the part of users.
After a couple of false starts, we successfully completed an upgrade of our internet service through the opens in a new windowIowa Communications Network (ICN) just over a week ago. The most substantial impact of this change is that our internet bandwidth has been expanded from 1Gb to 3Gb, a critical improvement (more on that below).
Why was this upgrade necessary?
Once we completed the upgrade, issues we had been facing with internet performance almost immediately vanished. Prior to the upgrade, we were seeing our bandwidth max out immediately at the beginning of the school day, and it would remain that way until school was out for the day. This means that – at any given time – we had more demand for bandwidth than our service could accommodate, resulting in slow performance and intermittent drops / loading errors. You can see this in the chart at right, which shows our demand and usage prior to the upgrade. Read More »
The power outage at the physical plant headquarters has been resolved, and internet/phone services should now be working as normal at the physical plant, West High School, Weber Elementary, Horn Elementary, and TREC.
Most users shouldn’t have to do anything in order to get back on the network, but if you have problems getting network access on your computer after the outage, I’d recommend that you restart your computer in order to reset your network configuration.
If you are unable to access network resources or if larger-scale problems return, please contact the Helpdesk at x4357 or firstname.lastname@example.org
Thanks for your patience as we worked through this issue.