Tag Archives: Internet

Getting Tech Support During the COVID-19 Closure

Iowa City Schools students, families, and staff can reach us to obtain technical support using any of the methods listed below. Also, please check out our opens in a new windowFrequently Asked Questions page to support home use of technology during the COVID-19 school closure.

ICCSD Helpdesk

Hours: 7:30 AM to 4:30 PM, Monday – Friday

helpdesk@iowacityschools.org

Phone: (319) 688-1950

Chat: Use the chat option available in the bottom right corner of this page during business hours.

Spanish language support is available at the ICCSD helpdesk.

After-Hours Help

Hours: 4:30 PM to 10:00 PM, Monday – Friday

opens in a new windowClick here to reserve a time slot

opens in a new windowPearson Education has partnered with the Iowa City Schools at no charge to offer after-hours technology support through their customer service centers in Iowa City and San Antonio, TX.

The District has coordinated with  Pearson to help support District students, families, and staff, though please be aware that certain types of requests will need to be referred back to the District.

Spanish language support is available via the Pearson after-hours support.

Frequently Asked Questions

Please opens in a new windowcheck this document for current answers to the most common questions we’ve received during the COVID-19 closure.  

ICCSD Providing Home Computer and Internet Access During COVID-19 Closure

It is important that students and families are able to gain access to educational, news, and communication resources during this challenging time.  To this end, Iowa City CSD’s Technology & Innovation staff are preparing to make Chromebooks available to elementary school students who do not have access to computers within the home.  Families of elementary students that do not have access to a laptop computer, desktop computer, or tablet in the home may complete this request form or call (319) 688-1950, after which you will be contacted with instructions for picking up the device.  We do ask that requests be made by families who lack computing resources at home, as we wish to ensure that devices are available to all families in need of service. 

While secondary students have been assigned a Chromebook from their school as part of the secondary one-to-one Chromebook program, we recognize that some students may have left their school-issued Chromebook at school prior to leaving for Spring Break.  If a secondary student’s Chromebook is still at school at this time, please contact the ICCSD Technology Helpdesk at helpdesk@iowacityschools.org, or by calling (319) 688-1950.  

We have also worked with telecommunications providers to identify opportunities to provide for internet access to District families with no existing internet service. If your family does not have internet service at home, please fill out this form or call (319) 688-1950 to arrange for district-provided internet access.  Once your form has been submitted, we will contact the telecommunications provider and assist in arranging for the establishment of service during the COVID-19 related school closure.  Again, we ask that requests only be submitted in cases where home internet is currently unavailable, as we want to ensure that resources are available for all families in need of service.  The ICCSD Technology Helpdesk is expected to remain open throughout the school closure, and will be available to support use of district-provided technology beginning Tuesday, March 24. You can contact the Helpdesk by emailing helpdesk@iowacityschools.org, using the chat option available in the bottom right corner of innovation.iowacityschools.org, or by calling (319) 688-1950. 

Internet Service Outages

The Iowa City Community School District has experienced multiple, short-lived internet outages this afternoon, and we’ve worked with our internet service provider – the Iowa Communications Network – to identify the cause as a denial-of-service attack targeting our network.

Direct denial-of-service (DDoS) attacks are relatively common, and we have resources in place to mitigate the impact of this type of attack on our network. That said, we are working with the ICN to ensure that those mitigation strategies are fully and properly implemented, given the downtime we’ve experienced today.

We do not expect substantial additional disruption, and will be working with the ICN to avert future problems.

Partial Network Outage on Monday, November 19th

Portions of the district will experience a network outage beginning at approximately 6 PM on Monday, November 19th, and lasting for 5-6 hours.  This outage is due to work being done by the City of Iowa City on a fiber route along Dubuque Street that will allow for construction of a new building in the area.  

Affected buildings will include schools in North Liberty and Coralville, schools in the western portion of Iowa City, and Longfellow Elementary School.  For reference, users of portions of the City of Iowa City, Johnson County, City of Coralville, and University of Iowa networks may be affected by this work as well.   

We don’t expect district-wide internet access to be impacted, and expect that the affected locations will come back up with no lingering effects when work is completed on Monday night.  

ICCSD Internet Services Restored

Internet access within the Iowa City Community School District was interrupted this Sunday morning, August 26th, when Iowa Communications Network (ICN) engineers accidentally cut a district fiber optic connection in Tiffin, IA.  

The cut has been repaired and service restored as of Sunday, August 26th at 2:15 PM.  We will continue to monitor connectivity for issues going forward, but do not anticipate additional service interruptions.