Internet access within the Iowa City Community School District was interrupted this Sunday morning, August 26th, when Iowa Communications Network (ICN) engineers accidentally cut a district fiber optic connection in Tiffin, IA.
The cut has been repaired and service restored as of Sunday, August 26th at 2:15 PM. We will continue to monitor connectivity for issues going forward, but do not anticipate additional service interruptions.
In advance of winter break, I wanted to share a handful of dates when we’ll have network maintenance that will affect network, wireless, and/or internet availability within the district during the break.
January 2nd, 2018
- Switch maintenance at Liberty High and Northwest Junior High will cause network disruptions in those buildings between 6 AM and 8 AM. Network and internet services may be unavailable during this time period.
- Further work will be done throughout the day in the following buildings, but we do not expect the work to result in network outages or downtime: Alexander ES, West HS, Liberty HS, Educational Services Center, South East JH, and North Central JH.
Continue reading Winter Break Network Maintenance
The power outage at the physical plant headquarters has been resolved, and internet/phone services should now be working as normal at the physical plant, West High School, Weber Elementary, Horn Elementary, and TREC.
Most users shouldn’t have to do anything in order to get back on the network, but if you have problems getting network access on your computer after the outage, I’d recommend that you restart your computer in order to reset your network configuration.
If you are unable to access network resources or if larger-scale problems return, please contact the Helpdesk at x4357 or firstname.lastname@example.org
Thanks for your patience as we worked through this issue.
A power outage at the physical plant facility on the south side of Iowa City is causing internet and phone outages at West High School, Weber Elementary, Horn Elementary, and TREC.
Physical plant is working to resolve this power outage. Once it is resolved, network operations should resume as normal.
Each year, I provide a report to the board that provides a high-level view of our technology program, through the lens of particular projects completed, underway, or planned. This will certainly not be the most riveting content I’ve posted to the blog, but for those of you who are interested, I’m posting a summary of that report here.
The 2016-17 school year was one of transition in the Iowa City Community School District’s Office of Technology & Innovation. As we move into winter of 2017-18, we have completed a number of major projects and still have significant initiatives underway or in planning stages. Our departmental performance metrics have generally improved slightly, though I’m excited to see how our work in terms of specific initiatives and in targeted locations will manifest itself in the coming year’s technology program evaluation. Continue reading Technology Annual Report
There will be a short internet outage tomorrow morning, October 12th, at 6:00 AM for maintenance. The outage should last around ten minutes.
UPDATE: This upgrade was unsuccessful (details here); we’ll be rescheduling the upgrade for next week.
Tonight is a big night for our internet service in the Iowa City Schools; a long-planned upgrade will take place beginning at 5:00 PM (on September 27th) that will expand our service from 1Gb bandwidth to 3Gb. Here’s what you need to know:
Continue reading Internet Service Upgrade 9/27/17
While we’ve taken many steps to expand our network access and performance over the past few months, the reality is that all networks face hard limits in terms of the amount of data that can be moved at once.
In order to ensure that teachers and students are able to maximize internet and network performance, here are a few useful tips: Continue reading Maximizing Internet/Network Performance
Due to an emergency router replacement, the wired and wireless networks at Hills, Transitions, and Weber will experience outages today beginning at 5:00 PM. This will impact ability to use the internet, access network resources, connect to the ICCSD wireless network, and use phones from those buildings.
We expect that the outage will last for approximately one hour. We appreciate your patience as we undertake this work.
As Labor Day passes, we’re beginning the third week of the school year in Iowa City and really starting to roll towards 2018. While this time of year is always ridiculously busy for the Technology & Innovation office – it’s not uncommon in our district and others to see support requests come in at five to six times the normal rate during the first month or so of the school year – this year has been our craziest yet. Continue reading Progress is Messy!