Tag Archives: Outage

PowerSchool and Google Issues

We are currently experiencing problems with access to PowerSchool, as well as issues with Google authentication.  These issues appear to be unrelated, and are both originating outside of our network.  

We have a support request in with Grant Wood AEA to restore our access to PowerSchool, and are monitoring the situation developing globally with Google authentication services.  

Happy Fox is working again

UPDATE: Happy Fox is working again

 

Happy Fox is temporarily down. For now, instead of submitting a ticket, email the Help Desk at ​helpdesk@iowacityschools.org if you’re having technology-related problems.

No wifi districtwide tomorrow (Friday, July 12)

Due to a wireless management software upgrade, there will be no wifi districtwide tomorrow (Friday, July 12). This will start at 8 AM and last the entire day. Please note that screenbeams and other devices that require wireless internet will not work. Wired internet connection will continue to work. If you have any questions or concerns, please contact the help desk.

Email outage

UPDATE: Email services are working normally. If you’re experiencing issues this morning, please contact the help desk.

We are currently experiencing district-wide problems with email. Google is working on resolving this issue nationwide. We will post an update when we’ve received word that the issue has been resolved.

ICCSD Phone Service Issues

*UPDATE: 8:36 AM, 11/15/18* We believe that phone and voicemail service has been restored and operating as usual throughout the district.  We will continue to monitor this situation for further developments. 

ORIGINAL POST: We are currently investigating an issue that is impacting phone and voicemail service within certain schools and facilities in the District.  I will post an update as soon as we have information regarding causes and/or an estimated time of service restoration.  

Winter Break Network Maintenance

In advance of winter break, I wanted to share a handful of dates when we’ll have network maintenance that will affect network, wireless, and/or internet availability within the district during the break.  

January 2nd, 2018

  • Switch maintenance at Liberty High and Northwest Junior High will cause network disruptions in those buildings between 6 AM and 8 AM.  Network and internet services may be unavailable during this time period.
  • Further work will be done throughout the day in the following buildings, but we do not expect the work to result in network outages or downtime: Alexander ES, West HS, Liberty HS, Educational Services Center, South East JH, and North Central JH.

Continue reading Winter Break Network Maintenance

KACE Outage Update

As everyone is aware, we have been experiencing some issue with the KACE (KBOX) system both in the administrator portals and the Help Desk configuration. Due to a certificate error, some people have been receiving a message that KACE is unavailable due to too many redirects within the portal. This should now be resolved. Continue reading KACE Outage Update

Brief Internet Outage

There will be a brief – less than 5 minutes – internet outage district-wide on Wednesday, October 25th at 5:30 PM.  This outage is related to maintenance being performed by our ISP to resolve a problem we’ve identified.  

Connectivity should be restored for all devices immediately after the maintenance is completed, with no action required on the part of users.  

Network Services Restored

The power outage at the physical plant headquarters has been resolved, and internet/phone services should now be working as normal at the physical plant, West High School, Weber Elementary, Horn Elementary, and TREC.  

Most users shouldn’t have to do anything in order to get back on the network, but if you have problems getting network access on your computer after the outage, I’d recommend that you restart your computer in order to reset your network configuration.  

If you are unable to access network resources or if larger-scale problems return, please contact the Helpdesk at x4357 or helpdesk@iowacityschools.org

Thanks for your patience as we worked through this issue.  

Major Network/Phones Outage

A power outage at the physical plant facility on the south side of Iowa City is causing internet and phone outages at West High School, Weber Elementary, Horn Elementary, and TREC.  

Physical plant is working to resolve this power outage.  Once it is resolved, network operations should resume as normal.