Tag Archives: Outage

PowerSchool Down This Afternoon

ICCSD has been struggling with intermittent PowerSchool performance issues since the beginning of the year, with consistent problems with access and performance throughout the past week.  As our site is hosted by PowerSchool itself, we’ve been working through Grant Wood AEA to address these issues on the hosting end.  

PowerSchool has built a new server instance that they believe will rectify the issues we’ve faced, and will be transitioning our site to the new server this afternoon (11/7/19) at 4:30 PM.  We do not have an ETA for an outage during this transition, but staff, parents, and students should expect that the outage will last into the evening of 11/7.  

Once the transition is completed, we expect that our PowerSchool performance will be restored to normal, and that problems with grading, attendance, portal access, and synchronizations will be resolved.  

PowerSchool and Google Issues

We are currently experiencing problems with access to PowerSchool, as well as issues with Google authentication.  These issues appear to be unrelated, and are both originating outside of our network.  

We have a support request in with Grant Wood AEA to restore our access to PowerSchool, and are monitoring the situation developing globally with Google authentication services.  

Happy Fox is working again

UPDATE: Happy Fox is working again

Happy Fox is temporarily down. For now, instead of submitting a ticket, email the Help Desk at ​helpdesk@iowacityschools.org if you’re having technology-related problems.

No wifi districtwide tomorrow (Friday, July 12)

Due to a wireless management software upgrade, there will be no wifi districtwide tomorrow (Friday, July 12). This will start at 8 AM and last the entire day. Please note that screenbeams and other devices that require wireless internet will not work. Wired internet connection will continue to work. If you have any questions or concerns, please contact the help desk.

Email outage

UPDATE: Email services are working normally. If you’re experiencing issues this morning, please contact the help desk.

We are currently experiencing district-wide problems with email. Google is working on resolving this issue nationwide. We will post an update when we’ve received word that the issue has been resolved.