ICCSD has been struggling with intermittent PowerSchool performance issues since the beginning of the year, with consistent problems with access and performance throughout the past week. As our site is hosted by PowerSchool itself, we’ve been working through Grant Wood AEA to address these issues on the hosting end.
PowerSchool has built a new server instance that they believe will rectify the issues we’ve faced, and will be transitioning our site to the new server this afternoon (11/7/19) at 4:30 PM. We do not have an ETA for an outage during this transition, but staff, parents, and students should expect that the outage will last into the evening of 11/7.
Once the transition is completed, we expect that our PowerSchool performance will be restored to normal, and that problems with grading, attendance, portal access, and synchronizations will be resolved.
Due to a wireless management software upgrade, there will be no wifi districtwide tomorrow (Friday, July 12). This will start at 8 AM and last the entire day. Please note that screenbeams and other devices that require wireless internet will not work. Wired internet connection will continue to work. If you have any questions or concerns, please contact the help desk.
*UPDATE: 8:36 AM, 11/15/18* We believe that phone and voicemail service has been restored and operating as usual throughout the district. We will continue to monitor this situation for further developments.
ORIGINAL POST: We are currently investigating an issue that is impacting phone and voicemail service within certain schools and facilities in the District. I will post an update as soon as we have information regarding causes and/or an estimated time of service restoration.
In advance of winter break, I wanted to share a handful of dates when we’ll have network maintenance that will affect network, wireless, and/or internet availability within the district during the break.
January 2nd, 2018
Switch maintenance at Liberty High and Northwest Junior High will cause network disruptions in those buildings between 6 AM and 8 AM. Network and internet services may be unavailable during this time period.
Further work will be done throughout the day in the following buildings, but we do not expect the work to result in network outages or downtime: Alexander ES, West HS, Liberty HS, Educational Services Center, South East JH, and North Central JH.
As everyone is aware, we have been experiencing some issue with the KACE (KBOX) system both in the administrator portals and the Help Desk configuration. Due to a certificate error, some people have been receiving a message that KACE is unavailable due to too many redirects within the portal. This should now be resolved. Continue reading KACE Outage Update→
There will be a brief – less than 5 minutes – internet outage district-wide on Wednesday, October 25th at 5:30 PM. This outage is related to maintenance being performed by our ISP to resolve a problem we’ve identified.
Connectivity should be restored for all devices immediately after the maintenance is completed, with no action required on the part of users.
The power outage at the physical plant headquarters has been resolved, and internet/phone services should now be working as normal at the physical plant, West High School, Weber Elementary, Horn Elementary, and TREC.
Most users shouldn’t have to do anything in order to get back on the network, but if you have problems getting network access on your computer after the outage, I’d recommend that you restart your computer in order to reset your network configuration.
If you are unable to access network resources or if larger-scale problems return, please contact the Helpdesk at x4357 or email@example.com
Thanks for your patience as we worked through this issue.