Tag Archives: Outage

ICCSD Phone Service Issues

*UPDATE: 8:36 AM, 11/15/18* We believe that phone and voicemail service has been restored and operating as usual throughout the district.  We will continue to monitor this situation for further developments. 

ORIGINAL POST: We are currently investigating an issue that is impacting phone and voicemail service within certain schools and facilities in the District.  I will post an update as soon as we have information regarding causes and/or an estimated time of service restoration.  

Winter Break Network Maintenance

In advance of winter break, I wanted to share a handful of dates when we’ll have network maintenance that will affect network, wireless, and/or internet availability within the district during the break.  

January 2nd, 2018

  • Switch maintenance at Liberty High and Northwest Junior High will cause network disruptions in those buildings between 6 AM and 8 AM.  Network and internet services may be unavailable during this time period.
  • Further work will be done throughout the day in the following buildings, but we do not expect the work to result in network outages or downtime: Alexander ES, West HS, Liberty HS, Educational Services Center, South East JH, and North Central JH.

Continue reading Winter Break Network Maintenance

KACE Outage Update

As everyone is aware, we have been experiencing some issue with the KACE (KBOX) system both in the administrator portals and the Help Desk configuration. Due to a certificate error, some people have been receiving a message that KACE is unavailable due to too many redirects within the portal. This should now be resolved. Continue reading KACE Outage Update

Brief Internet Outage

There will be a brief – less than 5 minutes – internet outage district-wide on Wednesday, October 25th at 5:30 PM.  This outage is related to maintenance being performed by our ISP to resolve a problem we’ve identified.  

Connectivity should be restored for all devices immediately after the maintenance is completed, with no action required on the part of users.  

Network Services Restored

The power outage at the physical plant headquarters has been resolved, and internet/phone services should now be working as normal at the physical plant, West High School, Weber Elementary, Horn Elementary, and TREC.  

Most users shouldn’t have to do anything in order to get back on the network, but if you have problems getting network access on your computer after the outage, I’d recommend that you restart your computer in order to reset your network configuration.  

If you are unable to access network resources or if larger-scale problems return, please contact the Helpdesk at x4357 or helpdesk@iowacityschools.org

Thanks for your patience as we worked through this issue.  

Major Network/Phones Outage

A power outage at the physical plant facility on the south side of Iowa City is causing internet and phone outages at West High School, Weber Elementary, Horn Elementary, and TREC.  

Physical plant is working to resolve this power outage.  Once it is resolved, network operations should resume as normal.  

Temporary Internet Outage

There will be a short internet outage tomorrow morning, October 12th, at 6:00 AM for maintenance. The outage should last around ten minutes.

Update: Internet Upgrade Delayed

Our internet service upgrade – scheduled for last night – has been delayed until next week after we encountered an unexpected problem.  We do not have a specific date/time for the next upgrade window, but I’ll post that here as soon as we’ve completed a conference call with the involved parties. 

What happened?

At 5:00 PM, ICCSD network administrators, working with Iowa Communications Network (ICN) and Lightedge Solutions engineers, switched our internet connection from our current 1Gb ICN connection to the new 3Gb ICN connection.  A component of this switch also includes moving from our current internally-managed Palo Alto firewall to a Lightedge-managed Fortinet firewall; staying on our existing Palo Alto hardware is not an option, as it cannot handle the 3Gb throughput required for the new connection. 

The internet connection worked properly, as did all but one of the mission critical services that we had previously identified as potential points of failure during the internet service upgrade.  One service, however – a VPN tunnel to a particular site – was not successfully brought online after implementation of the new firewall.  We attempted troubleshooting until the close of our announced upgrade window, but with no success were forced to revert to the previous settings and service.  

What should I expect moving forward?

As previously mentioned, we’ll be rescheduling the upgrade window as soon as possible, likely for next week.  We’ve already identified the steps necessary to solve the issue with the site that didn’t come up, and now need to coordinate availability on the part of ICN and Lightedge.  I’ll post a specific date/time as soon as we have one. 

Since the upgrade was not successful, I expect that internet performance issues will continue for the coming (approximately) week.  Our network administrators have been tuning quality-of-service settings over the past couple of weeks in order to prioritize critical or interruption-intolerant traffic, and will continue to do so in order to make the most of the 1Gb service we currently have.  

As mentioned in my previous post on this topic, we expect all internet performance problems to be immediately resolved following the successful upgrade to 3Gb service.  We appreciate your patience as we work through this process.  

Network Outage Late Afternoon (Hills, Weber, Transitions)

Due to an emergency router replacement, the wired and wireless networks at Hills, Transitions, and Weber will experience outages today beginning at 5:00 PM.  This will impact ability to use the internet, access network resources, connect to the ICCSD wireless network, and use phones from those buildings. 

We expect that the outage will last for approximately one hour.  We appreciate your patience as we undertake this work. 

Google Services Restored

Google is reporting all services are functioning normally after the brief outage this morning. If you are still having problems with any of the Google services, please submit a KACE ticket or contact the Help Desk.