As was the case last week, we are seeing serious PowerSchool performance issues again this morning. These issues have been reported to our service provider, Grant Wood AEA, to be resolved through PowerSchool’s hosting services.
At this point, we do not have a resolution ETA, though we will update the blog with information as it becomes available.
3:43 PM Update: PowerSchool hosting believes that they have identified the root cause of this issue, but the solution has not yet been fully implemented and tested. I will post a follow-up to this post when we can verify a resolution and/or timeframe.
ICCSD has been struggling with intermittent PowerSchool performance issues since the beginning of the year, with consistent problems with access and performance throughout the past week. As our site is hosted by PowerSchool itself, we’ve been working through Grant Wood AEA to address these issues on the hosting end.
PowerSchool has built a new server instance that they believe will rectify the issues we’ve faced, and will be transitioning our site to the new server this afternoon (11/7/19) at 4:30 PM. We do not have an ETA for an outage during this transition, but staff, parents, and students should expect that the outage will last into the evening of 11/7.
Once the transition is completed, we expect that our PowerSchool performance will be restored to normal, and that problems with grading, attendance, portal access, and synchronizations will be resolved.
As we enter student registration and summer programming signup season, we’ve received inquiries from a number of District staff members regarding Gmail sending limits. While most users of the District’s email system would never run into these limits, it’s important that staff members who are regularly communicating with large numbers of individuals be aware of the following limits: