Tag Archives: PowerSchool

PowerSchool Performance Issues Resolved

Grant Wood AEA and the PowerSchool Hosting team believe that they have resolved the problems that led to the PowerSchool performance issues we’ve experienced through the past two weeks.  

ICCSD’s PowerSchool instance has been operating normally today.  We will be monitoring the performance of this system to identify and address any further problems.  

PowerSchool Performance Issues Ongoing

As was the case last week, we are seeing serious PowerSchool performance issues again this morning.  These issues have been reported to our service provider, Grant Wood AEA, to be resolved through PowerSchool’s hosting services.  

At this point, we do not have a resolution ETA, though we will update the blog with information as it becomes available.  

3:43 PM Update: PowerSchool hosting believes that they have identified the root cause of this issue, but the solution has not yet been fully implemented and tested.  I will post a follow-up to this post when we can verify a resolution and/or timeframe.  

PowerSchool Down This Afternoon

ICCSD has been struggling with intermittent PowerSchool performance issues since the beginning of the year, with consistent problems with access and performance throughout the past week.  As our site is hosted by PowerSchool itself, we’ve been working through Grant Wood AEA to address these issues on the hosting end.  

PowerSchool has built a new server instance that they believe will rectify the issues we’ve faced, and will be transitioning our site to the new server this afternoon (11/7/19) at 4:30 PM.  We do not have an ETA for an outage during this transition, but staff, parents, and students should expect that the outage will last into the evening of 11/7.  

Once the transition is completed, we expect that our PowerSchool performance will be restored to normal, and that problems with grading, attendance, portal access, and synchronizations will be resolved.  

PowerSchool and Google Issues

We are currently experiencing problems with access to PowerSchool, as well as issues with Google authentication.  These issues appear to be unrelated, and are both originating outside of our network.  

We have a support request in with Grant Wood AEA to restore our access to PowerSchool, and are monitoring the situation developing globally with Google authentication services.  

Gmail Sending Limits

As we enter student registration and summer programming signup season, we’ve received inquiries from a number of District staff members regarding Gmail sending limits. While most users of the District’s email system would never run into these limits, it’s important that staff members who are regularly communicating with large numbers of individuals be aware of the following limits:

Continue reading Gmail Sending Limits

Canvas Grade Synchronization Issue (and fix)

There seems to be no end to the crazy weather we’ve had thus far this year! Now, not only has the weather complicated school day schedules and our academic calendar, but it’s also having an impact on technology.

ICCSD extended its second trimester to provide more contact time for Tri 2 courses that have already lost so much. In doing so, the District updated its term definitions in PowerSchool, extending the Tri 2 end date by a few days. In doing so, we accidentally broke Canvas grade synchronization. The bug is not one that Canvas was aware of, as it’s not often that institutions adjust term start/end dates in the middle of the year.

The good thing is that we have a solution. Teachers who utilize grade synchronization between Canvas and PowerSchool will need to reimport grading categories within each course. Instructions for doing so can be found in step 4 here, and after doing so, grade sync should work properly.

Canvas: Advanced Instructor Workshop

For those teachers who would like to take a deeper dive into Canvas, I recommend checking out this Canvas: Advanced Workshop slide deck.  This resource can serve as a self-guided launching point to learn more about how Canvas can be leveraged in your classroom.

Among the topics that are included are: 

  • Google Integration
  • Instructor Basics
  • Assignments and Grading
  • Assessments
  • Discussions
  • Text/Email Notification Settings
  • Mastery Paths (individualization/personalization)

Further, you’ll find a link to enroll in Kung-Fu Canvas, our Canvas course for instructors, where you can explore Canvas topics from basic to advanced. 

Missing courses in Canvas? Read on!

We’ve received a number of support requests from individuals (students and teachers) who are missing courses in Canvas.  In the vast majority of cases, the Canvas enrollments are correct, but the user dashboard is customized such that the courses don’t appear when the user logs in.  Check out the steps (and video) below that show you how to customize which courses appear on your dashboard. 

Continue reading Missing courses in Canvas? Read on!

PowerSchool and Classroom Tech Resources for Teachers and Staff

As we get started with the school year, I wanted to remind teachers and other staff members about some of our PowerSchool and classroom technology resources and videos. 

Power Teacher Pro: here, you’ll find step-by-step guides and videos relating to PowerTeacher Pro.  

PowerSchool Resources: these step-by-step guides walk you through basic PowerSchool tasks. 

Interactive Projector Videos: these video-walkthroughs show you how to use common interactive projector functions, and how to connect wirelessly to a projector.  

Classroom Technology Resources: these step-by-step guides will show you how to identify and use features of our classroom technology suite, including the new suite and the SMART Board/hub computer configuration.  

Canvas Assignment Category Import Issue

We were notified today (see below) that Canvas has identified an issue – based upon ICCSD’s submission of the problem – with imports of assignment categories into Canvas from PowerSchool.  While imports are working for some teachers, they are not working for others.  

Canvas Support has sent us an update to apply which they believe will solve this issue.  If you have had troubles importing assignment categories over the past few days, please try again after the update has been applied.  We’ll update this post as soon as we’ve been able to implement this fix.  

Canvas Error