As was the case last week, we are seeing serious PowerSchool performance issues again this morning. These issues have been reported to our service provider, Grant Wood AEA, to be resolved through PowerSchool’s hosting services.
At this point, we do not have a resolution ETA, though we will update the blog with information as it becomes available.
3:43 PM Update: PowerSchool hosting believes that they have identified the root cause of this issue, but the solution has not yet been fully implemented and tested. I will post a follow-up to this post when we can verify a resolution and/or timeframe.
ICCSD has been struggling with intermittent PowerSchool performance issues since the beginning of the year, with consistent problems with access and performance throughout the past week. As our site is hosted by PowerSchool itself, we’ve been working through Grant Wood AEA to address these issues on the hosting end.
PowerSchool has built a new server instance that they believe will rectify the issues we’ve faced, and will be transitioning our site to the new server this afternoon (11/7/19) at 4:30 PM. We do not have an ETA for an outage during this transition, but staff, parents, and students should expect that the outage will last into the evening of 11/7.
Once the transition is completed, we expect that our PowerSchool performance will be restored to normal, and that problems with grading, attendance, portal access, and synchronizations will be resolved.
As we enter student registration and summer programming signup season, we’ve received inquiries from a number of District staff members regarding Gmail sending limits. While most users of the District’s email system would never run into these limits, it’s important that staff members who are regularly communicating with large numbers of individuals be aware of the following limits:
There seems to be no end to the crazy weather we’ve had thus far this year! Now, not only has the weather complicated school day schedules and our academic calendar, but it’s also having an impact on technology.
ICCSD extended its second trimester to provide more contact time for Tri 2 courses that have already lost so much. In doing so, the District updated its term definitions in PowerSchool, extending the Tri 2 end date by a few days. In doing so, we accidentally broke Canvas grade synchronization. The bug is not one that Canvas was aware of, as it’s not often that institutions adjust term start/end dates in the middle of the year.
The good thing is that we have a solution. Teachers who utilize grade synchronization between Canvas and PowerSchool will need to reimport grading categories within each course. Instructions for doing so can be found in step 4 here, and after doing so, grade sync should work properly.
For those teachers who would like to take a deeper dive into Canvas, I recommend checking out this Canvas: Advanced Workshop slide deck. This resource can serve as a self-guided launching point to learn more about how Canvas can be leveraged in your classroom.
Among the topics that are included are:
Assignments and Grading
Text/Email Notification Settings
Mastery Paths (individualization/personalization)
Further, you’ll find a link to enroll in Kung-Fu Canvas, our Canvas course for instructors, where you can explore Canvas topics from basic to advanced.
We’ve received a number of support requests from individuals (students and teachers) who are missing courses in Canvas. In the vast majority of cases, the Canvas enrollments are correct, but the user dashboard is customized such that the courses don’t appear when the user logs in. Check out the steps (and video) below that show you how to customize which courses appear on your dashboard.
Interactive Projector Videos: these video-walkthroughs show you how to use common interactive projector functions, and how to connect wirelessly to a projector.
Classroom Technology Resources: these step-by-step guides will show you how to identify and use features of our classroom technology suite, including the new suite and the SMART Board/hub computer configuration.
We were notified today (see below) that Canvas has identified an issue – based upon ICCSD’s submission of the problem – with imports of assignment categories into Canvas from PowerSchool. While imports are working for some teachers, they are not working for others.
Canvas Support has sent us an update to apply which they believe will solve this issue. If you have had troubles importing assignment categories over the past few days, please try again after the update has been applied. We’ll update this post as soon as we’ve been able to implement this fix.