Retiring External Technical Support Extension

On November 2nd, 2021 we will be retiring the District’s external technical support line, extension 1950, which was created in order to provide support for students transitioning to attending class at home. The HELP extension 4357 will remain available on days that the district offices are open and will continue to be staffed between 7:30 AM – 4:30 PM Monday through Friday. 

In addition to this change, the OLP main phone line will gain an option when dialed to press #2 to be transferred to the Help Desk for technical assistance. This will allow us to continue to provide support to students who are attending classes from home on a regular basis. All other students should report technical issues to their teachers, librarians, building-assigned technicians, or other staff in the building, as was our standard practice prior to the pandemic.

2021-2022 Staff Computers

It’s official, we have entered the 2021 – 2022 school year. On your newly imaged computer, you will find some new features and possibly some missing ones. This year, all staff members will have admin rights on their machine and can install software and customize their computer to their liking. In addition to this change, the district will be utilizing Software Center (Windows) and Self Service (Mac). 

We’ve added the district’s most popular software titles to these portals so that they are easily accessible to everyone. In addition to that, via the software center and Self Service, we will be able to remotely push out updates, scripts, and fixes to common issues. You can also find information on how to get in touch with the Help Desk or an IDS team member.  Please take a few moments to check out the guides below to get started on your new computer! 

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Dell Education Store

This year for the device refresh, we purchased over 21,500 Dell branded computers and accessories. This partnership with Dell included some additional benefits beyond just the equipment we purchased. One such benefit is a District Dell Education Store where staff, students, and parents can purchase equipment from Dell at a discounted price. If you are looking for a new computer over the next few years, it might be worth checking out!

FCC to Open Emergency Broadband Benefit on May 12

The FCC has announced that the Emergency Broadband Benefit program, which will provide up to $50 per month to low-income households to support access to broadband internet, will be open for applications on May 12. I’ve written previously about this program, and am happy now to be able to share some additional details that may be relevant to families in the Iowa City area. You can apply here after May 12, and you can view the list of Iowa internet providers who will provide service through the program here. All households that include at least one child who is enrolled in the free or reduced lunch program are eligible for EBB benefits.

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FCC Broadband Benefit Webinar Today

Earlier this spring, I wrote about a recently-approved emergency broadband benefit from the FCC that will provide internet stipends for low-income families. Apologies for the short notice, but I just learned about a consumer-focused webinar the FCC will offer today at 2 PM Central. You can view the live webinar here, or click here to learn more.

We’ll share more information via the ICCSD Tech & Innovation Blog when information is available with regard to how to apply and get started with the program, but in the meantime, feel free to read the Consumer FAQ available here.