Category Archives: Uncategorized

Resolving Authentication issues in Zoom

Many teachers at ICCSD have enabled the “Authentication Required”setting for added security in their Zoom meetings. This is a great option for security. However, it does create some extra steps on the student end. The Helpdesk has been receiving many calls and tickets from students who are not able to access Zoom meetings because of  authentication error messages. In this article, we’ll go through the steps to make sure that students are able to access their Zoom classes when that authentication setting is enabled.


If a teacher chooses to enable the “authentication required” setting, it will be helpful to inform the students in advance. That way, they are aware that they will have to log in before trying to join the Zoom meeting, otherwise they will not be admitted.


“Authenticated” is a fancy way of saying that you have a Zoom account and are logged into it. If authentication is  required, you will not be able to join that Zoom meeting as a guest. If you run into an authentication error, please let your teacher know that you are having issues.

How to Check If You Have A Zoom Account

, Resolving Authentication issues in Zoom, ICCSD Technology & Innovation Blog

This will prompt you to sign in through Google.  Enter your school email, click “next.” Then, enter your password password and click “next.”

, Resolving Authentication issues in Zoom, ICCSD Technology & Innovation Blog

  • If you have an account, you will be logged in to Zoom’s website at this point.
  • If you do not have an account, you will go to a page with the option to confirm your email. Please click the blue buttons that says “Confirm your email address”.

, Resolving Authentication issues in Zoom, ICCSD Technology & Innovation Blog

  • Once you have clicked that, go to you Gmail inbox. You should get an email from Zoom . Open it and click the blue “Activate account ” button

, Resolving Authentication issues in Zoom, ICCSD Technology & Innovation Blog

  • Please choose “Sign in with Google”, Resolving Authentication issues in Zoom, ICCSD Technology & Innovation Blog

Once you have done these steps, you will be logged in on your browser. At this point, you should be able to click  or enter a URL link for a meeting and join.

If you are joining a meeting on the app, please see instructions below to make sure you are logged in (aka authenticated) on the app.

IMPORTANT NOTE: If a Helpdesk member sends you an invite to join ICCSD’s Zoom account, it will say that you are joining Kristi Harper’s account. Kristi is the owner of our Zoom account, which is why her name shows up here. Please accept the invite. You account will still be under your name and email.

How to Sign in With the Zoom Chromebook App

If you haven’t done the above steps before, you may not be able to log in. Please make sure your Zoom account is set up before you try to log in on the app.

  • Open the Zoom app.
  • On the Sign In tab, click “Sign in with Google”
    • You have to use  “Sign in with Google.” DO NOT try to use your ICCSD login and password in left-hand login section; this will not work. You have to log in through Google, Resolving Authentication issues in Zoom, ICCSD Technology & Innovation Blog
  • At the Google login page, enter your ICCSD email and password
If you are still not able to join class:
  • Close the app and try again
  • Close your browser and applications and try again
  • Clear your cache and cookies
  • Make sure you are not logged into a personal account, or another person’s Google account anywhere on your device

How to detect fake (“spoofed”) emails

Many people have recently reported receiving fraudulent messages that appear to be coming from John Bacon or other administrators, so I’m repeating an earlier warning that we sent out. Short version: if you receive an email from a colleague asking for any kind of personal information (or asking if you’re free, or asking for your phone number – those are common messages used by scammers), please check to make sure that their email address ends in

Email spoofing is a type of forgery that makes the email look like it’s from a boss or colleague in need. They will often send a short, vague and sometimes desperate email in attempt to get you to reply to the message. Recently, school districts (including ours) have been hit hard with these attempts.

You can generally tell that these are fake emails by looking at the email address the message is being sent from.  For example, the account would be someone from the district and should be safe to reply to. However, an email from,, or even are fake and potentially malicious. These are only examples and this is not an exhaustive list.

Here are few email best practices put together by the Help Desk.

Do not send confidential or sensitive information via email.
Do not send money or gift cards via email.
Always verify the sender’s address.
Keep an eye out for a yellow or red warning across the top of an email.

As always, if you have questions or suspect a spoofed email, contact the Help Desk.

Having printing issues? Try restarting your computer.

We’ve received multiple reports of printing issues that seem to be related to the internet outage that we had yesterday. Each time, the printing issues were resolved by restarting the computer. If that doesn’t fix your printing issue, please contact the Help Desk.

Internet outage resolved

The issues with the Secure wireless network have been resolved. If you continue to have problems, please first try restarting your computer and then contact the Help Desk if that doesn’t work (x4357,, or submit a Happy Fox ticket).

Internet outage

We are currently experiencing district-wide internet issues. Technology staff are aware of the problem, and are working on a resolution.