Tag Archives: Internet

FCC Broadband Benefit Webinar Today

Earlier this spring, I wrote about a recently-approved emergency broadband benefit from the FCC that will provide internet stipends for low-income families. Apologies for the short notice, but I just learned about a consumer-focused webinar the FCC will offer today at 2 PM Central. You can view the live webinar here, or click here to learn more.

We’ll share more information via the ICCSD Tech & Innovation Blog when information is available with regard to how to apply and get started with the program, but in the meantime, feel free to read the Consumer FAQ available here.

Content Filtering Policy

One of the most challenging aspects of educational technology management is walking the fine line between protecting students and ensuring access to academic, creative, and communications resources. As a department, we receive hundreds of requests per year to block – and to unblock – specific websites, online services, and sometimes whole categories of online content.

In order to address the very real concerns – on both sides, in most cases – related to internet content filtering, the Office of Technology & Innovation adopted a process several years ago that relies upon a basic set of rules and representative input as it relates to content filtering decisions within the district. You can read the full policy here, or read on for a summary.

How the Process Works

When a teacher or administrator submits an allow/block request, the district determines whether the site/service fits cleanly into an allow/block category per the content filtering policy, and if it does, immediately implements the request. If the request falls into a gray area, the request follows the process outlined in the policy – you can click the flowchart image to see details – which routs the request through a committee review process, with the potential for temporary action to be taken if the request has a potential student safety impact. Once the committee has considered the request and made a recommendation, Office of Technology & Innovation staff implement any necessary changes within our content filtering services.

Continue reading Content Filtering Policy

FCC Approves Low-Income Household Internet Access Subsidy

One of the challenges that ICCSD has taken on during the pandemic is working to ensure that our families have access to reliable home internet service. Today, the Federal Communications Commission (FCC) approved a federal emergency subsidy to offset the cost of home internet for low-income households, which should further the goal of accessing reliable high-speed home internet service for families in our district and around the nation. 

We will post more information to the ICCSD Innovation Blog once application information and further details are available. In the meantime, families should be aware that we continue to provide home internet connectivity to families who don’t have it.  Information about obtaining service is available here

In addition to service through the district, families should also be aware of low-cost internet options available to eligible households through South Slope, CenturyLink, and Mediacom

Home Internet for Students

If your family does not have internet service at home, please fill out this form or call (319) 688-1950 to arrange for district-provided internet access.  Once your form has been submitted, we will contact a telecommunications provider and assist in arranging for the establishment of service during the 2020-2021 school year.  We ask that requests only be submitted in cases where home internet is currently unavailable, as we want to ensure that resources are available for all families in need of service. 

The ICCSD Technology Help Desk is open on business days, and will be available to support use of district-provided technology and to provide limited support with District-provided internet. You can contact the Helpdesk by emailing helpdesk@iowacityschools.org, using the chat option available in the bottom right corner of this site, or by calling (319) 688-1950. 

ICCSD Tech Support

Iowa City Schools students, families, and staff can reach us to obtain technical support using any of the methods listed below. Also, please check out our Frequently Asked Questions page to support home use of technology during the COVID-19 pandemic.

ICCSD Helpdesk

Hours: 7:30 AM to 4:30 PM, Monday – Friday

helpdesk@iowacityschools.org

Phone: (319) 688-1950

Chat: Use the chat option available in the bottom right corner of this page during business hours.

Spanish language support is available at the ICCSD helpdesk.

After-Hours Help

Hours: 4:30 PM to 10:00 PM, Monday – Friday

Click here to reserve a time slot

Pearson Education has partnered with the Iowa City Schools at no charge to offer after-hours technology support through their customer service centers in Iowa City and San Antonio, TX.

The District has coordinated with  Pearson to help support District students, families, and staff, though please be aware that certain types of requests will need to be referred back to the District.

Spanish language support is available via the Pearson after-hours support.

Frequently Asked Questions

Please check this document for current answers to the most common questions we receive related to offsite learning.