September 17th, 2019 is National IT Professionals Day!
At the Iowa City Community School District, we have a variety of roles in our tech department. Here are the types of IT professionals that make up our technology and innovation staff, and the ways they support tech throughout the district!
HelpDesk
If you’ve ever had a broken device, trouble logging in to an account, or issues getting your tech to work properly, then you’re probably already familiar with the ICCSD Help Desk.
Since the start of our fiscal year on July 1st, the HelpDesk has received over 2,500 support requests. Helpdesk staff review many of these tickets, and either complete the request themselves or assign them to a more specialized tech staff member. Whether you give them a call on the phone or submit a request online through HappyFox, our HelpDesk staff is here to…well…help!
Technical Support Specialists
The Iowa City Community School District has a total of 28 schools, plus additional facilities like the bus barn and physical plant (just to name a couple). All of these buildings have technological devices that need to be supported and maintained. Enter the ICCSD Tech Support Specialists!
While most of our tech staff members work from the ESC, our tech support specialists provide “on the field” support. Some of them are stationed at a single school, while others travel across the district, checking on multiple buildings per day. They make sure the tech in each building is functioning properly and support Happyfox tickets at the buildings to which they are assigned.
Network & System Administrators
In layman’s terms, our Network/Systems Administrators make sure
that our internet works. This group oversees server and networking infrastructure, equipment, deployment, administration, and maintenance.
They also administer Active Directory, a program that helps us assign email addresses and account permissions to students and staff throughout the district.
Data Team and Administrative Staff
Our data team members maintain necessary data in Powerschool and other district applications. They also export pertinent data when needed to evaluate programs or understand district demographics.
Administrative staff don’t really fit into any of the previously mentioned categories, but fulfill vital roles in the tech department. They perform the clerical and administrative tasks that keep our department’s operations running as smoothly as possible.