Category Archives: Alerts

ICCSD Providing Home Computer and Internet Access During COVID-19 Closure

It is important that students and families are able to gain access to educational, news, and communication resources during this challenging time.  To this end, Iowa City CSD’s Technology & Innovation staff are preparing to make Chromebooks available to elementary school students who do not have access to computers within the home.  Families of elementary students that do not have access to a laptop computer, desktop computer, or tablet in the home may complete this request form or call (319) 688-1950, after which you will be contacted with instructions for picking up the device.  We do ask that requests be made by families who lack computing resources at home, as we wish to ensure that devices are available to all families in need of service. 

While secondary students have been assigned a Chromebook from their school as part of the secondary one-to-one Chromebook program, we recognize that some students may have left their school-issued Chromebook at school prior to leaving for Spring Break.  If a secondary student’s Chromebook is still at school at this time, please contact the ICCSD Technology Helpdesk at helpdesk@iowacityschools.org, or by calling (319) 688-1950.  

We have also worked with telecommunications providers to identify opportunities to provide for internet access to District families with no existing internet service. If your family does not have internet service at home, please fill out this form or call (319) 688-1950 to arrange for district-provided internet access.  Once your form has been submitted, we will contact the telecommunications provider and assist in arranging for the establishment of service during the COVID-19 related school closure.  Again, we ask that requests only be submitted in cases where home internet is currently unavailable, as we want to ensure that resources are available for all families in need of service.  The ICCSD Technology Helpdesk is expected to remain open throughout the school closure, and will be available to support use of district-provided technology beginning Tuesday, March 24. You can contact the Helpdesk by emailing helpdesk@iowacityschools.org, using the chat option available in the bottom right corner of innovation.iowacityschools.org, or by calling (319) 688-1950. 

PowerSchool Performance Issues Ongoing

As was the case last week, we are seeing serious PowerSchool performance issues again this morning.  These issues have been reported to our service provider, Grant Wood AEA, to be resolved through PowerSchool’s hosting services.  

At this point, we do not have a resolution ETA, though we will update the blog with information as it becomes available.  

3:43 PM Update: PowerSchool hosting believes that they have identified the root cause of this issue, but the solution has not yet been fully implemented and tested.  I will post a follow-up to this post when we can verify a resolution and/or timeframe.  

PowerSchool Maintenance

Per my post yesterday, PowerSchool configured a new server to host ICCSD’s PowerSchool instance and transitioned to the new server yesterday afternoon.  The goal with this transition was to address performance concerns that have existed since August, but have been amplified in recent weeks.

Please report performance issues that you notice to the Help Desk. We’ve already received some reports that performance problems have not been fully resolved, and continue to with with PowerSchool through Grant Wood AEA to resolve these issues.

PowerSchool Down This Afternoon

ICCSD has been struggling with intermittent PowerSchool performance issues since the beginning of the year, with consistent problems with access and performance throughout the past week.  As our site is hosted by PowerSchool itself, we’ve been working through Grant Wood AEA to address these issues on the hosting end.  

PowerSchool has built a new server instance that they believe will rectify the issues we’ve faced, and will be transitioning our site to the new server this afternoon (11/7/19) at 4:30 PM.  We do not have an ETA for an outage during this transition, but staff, parents, and students should expect that the outage will last into the evening of 11/7.  

Once the transition is completed, we expect that our PowerSchool performance will be restored to normal, and that problems with grading, attendance, portal access, and synchronizations will be resolved.  

PowerSchool and Google Issues

We are currently experiencing problems with access to PowerSchool, as well as issues with Google authentication.  These issues appear to be unrelated, and are both originating outside of our network.  

We have a support request in with Grant Wood AEA to restore our access to PowerSchool, and are monitoring the situation developing globally with Google authentication services.